For Service Providers
Get paid faster. Less admin, more impact.
Altruistic makes it easy to work with plan-managed NDIS participants. Submit invoices, track payments, and grow your client base — all in one place.
Working with Altruistic
When one of your clients nominates Altruistic as their plan manager, we become the financial intermediary between you and the NDIS. You provide the service, send us the invoice, and we handle payment — it's that simple.
You do not need to be a registered NDIS provider to work with plan-managed participants.
Submitting invoices
Confirm plan management
Before delivering services, confirm with your client that Altruistic is their plan manager. We'll send you a service booking confirmation once the participant registers with us.
Deliver your service
Provide your service as agreed in your service agreement with the participant. Keep records of dates, hours, and support items delivered.
Send your invoice
Email your invoice to [email protected] or submit through our provider portal. Include all required details (see Invoice requirements below).
Receive payment
Once we verify the invoice against the NDIS price guide and the participant's plan, we process payment directly to your nominated bank account.
Payment timelines
We aim to process all valid invoices quickly so you can focus on delivering great services.
Standard invoices
From receipt of a valid invoice
Bulk invoice submissions
10+ invoices submitted together
Queried invoices
We'll contact you within 1 business day
Invoice requirements
To ensure fast payment, every invoice must include the following details.
- Participant's full name and NDIS number
- Your business name, ABN, and bank details
- NDIS support item number and description
- Date(s) of service delivery
- Hours or units delivered and the rate charged
- Total amount (GST-free for most NDIS supports)
Downloads
Useful documents to help you work with Altruistic and understand NDIS billing requirements.
NDIS Price Guide 2020–2021
The official NDIS Pricing Arrangements and Price Limits document. Use this to confirm the correct support item numbers and maximum rates when preparing your invoices.
DownloadInvoice Template
A ready-to-use invoice template pre-formatted to meet Altruistic's requirements. Fill in your details, support items, and dates — then email it to [email protected].
DownloadNDIS Pricing Arrangements 2021–2022
The updated NDIS Pricing Arrangements and Price Limits for 2021–2022. Use this alongside the Price Guide to verify current support item rates and any changes from the previous year.
DownloadCommon questions
Ready to work with us?
Register your business with Altruistic and start working with plan-managed participants today.